Loyalty Partner has access to a range of confidential / commercially sensitive information regarding its merchant and financial services partners as well as its clients and customers (Confidential Information), including databases of personal data.

Loyalty Partner’s contracts with its partners and clients generally contain provisions requiring it to protect third party confidential information and restrict the disclosure and use of such information. In addition, both Loyalty Partner and American Express must comply with competition rules which regulate the exchange of commercially sensitive information between competitors as well as with applicable data protection rules which protect personal data. 

In order to ensure that Loyalty Partner meets its contractual and legal obligations, the Loyalty Partner Confidentiality Operating Principles (LPCOP) set out the principles under which Confidential Information may be disclosed to American Express. Other commercial or reputational considerations may also apply.

Please contact lpcop@loyaltypartner.com before sharing any confidential information is shared with AXP, partners or clients.

The Loyalty Partner Confidentiality Operating Principles Training is part of the annual Essential Enterprise Training program.