IT concerns? Don’t wait. Just do it!

IT Self Service. The new portal for easy IT service. Now in your Loyalty Partner TOOLBOX.

  • If you need technical support please contact us via Helpdesk or +49 89 99741 690
  • In case you need onsite support, please visit us at the concierge area on 1st floor
    Opening hours Mo - Th 08:30 - 17:30, Fr 08:30 - 16:30
  • There is also a Help Channel in MS Teams
  • Concerning the AEXP infrastructure please contact the AEXP helpdesk 
  • Regarding incedents on the PAYBACK partner side please contact Service Desk

Please note that you should first try to find the answer to your problem here and only contact us if it can not be found in the TOOLBOX. Thank you!
Please check out our fancy shiny Sharepoint Page at 
https://loyaltypartnergroup.sharepoint.com/sites/ITWorkplaceServices