At the PAYBACK GROUP, we stand for an open communication and corporate culture in which a direct and trusting dialog between colleagues and their managers is very important.

There are several POINTS of Contact available for your concerns and questions relating to the "working environment" and "working relationships".

By getting in touch with the POINTS of Contact directly, we can communicate efficiently and help as quickly as possible.

The POINTS of Contact include:

• Assistants
  • You will receive support for organizational activities in your team or department from the assistants, who - among other things - take care of onboarding new colleagues, administrative processes, organizing meetings, events or (Amex) trainings.
• Amex Ethics & Compliance 
  • Concerns regarding ethical or compliance matters (e. g. corruption, fraud or other criminal activity, and workplace misconduct) can be reported to a hotline provided by American Express.
• BUBBLE Listening
  • BUBBLE Listening is a channel to provide input, suggestions, positive and constructive feedback for working in the office.
• Colleague Communications
  • The Colleague Communications mailbox can be used for feedback and suggestions regarding New Work, but also for general questions that cannot be directly assigned to another POINT of Contact.
• Leaders
  • The leader is ideally the first POINT of Contact and there to help with personal and professional matters, such as the team organization, operational processes and structures, individual targets, or personal development.
• Inclusion & Diversity Ambassadors
  • The I&D Ambassadors are the central POINT of Contact for feedback, suggestions, new ideas or questions relating to our Inclusion & Diversity activities.
• Information Security
  • The team is the first POINT of Contact for security issues and handles all matters related to information security. For example, when hardware was lost or in case of phishing, vishing or malware.
• IT Workplace Services
  • Whether using the self-service tool or in-person support at the help desk, the IT Workplace Services team is there to help with any kind of technical problem. 
• Office Management
  • Office Management takes care of all matters relating to building, workplace and infrastructure, and is the POINT of Contact for health & safety, social projects and sustainability.
• Human Resources
  • Human Resources helps with all issues related to professional and personal conditions, for example, when it comes to the employment contract, management issues, personal development or similar.
• The Person of Trust
  • The Person of Trust supports with sensitive, interpersonal concerns that affect working relationships and cannot be addressed at any other POINT of Contact.

Every concern is individual. Therefore, it may be helpful or necessary for certain topics or questions to involve other POINTS of Contact that are not specifically mentioned here.